Please have the Delta Dental Group Name and Group Number readily available:

• Delta Dental Group Name: NC League of Municipalities- Municipal Insurance Trust of North Carolina (MITNC)
• Delta Dental Group Number: 10393
• If calling on behalf of a member, please have their full name and SSN or Alternate ID handy

Call 800-662-8856 for Customer Service (8:30am-8:00pm Eastern)

All eligibility updates need to be funneled through MedCost. MedCost sends an electronic file to Delta Dental that includes all
eligibility updates, including new enrollees and changes.

• If an urgent need arises, please first contact NCLM to obtain both an Alternate ID number and a Division Billing Code before
  contacting Delta Dental’s Customer Service at 800-662-8856. Both the Alternate ID number and Division Billing Code are
  assigned by NCLM. On these rare occasions for urgent updates (i.e., someone is visiting a dentist before the file feed has been
  sent to Delta Dental).
• Please ensure the MedCost system is also updated to reflect the correct eligibility so the eligibility is transmitted correctly via
  the electronic file. Ensuring the file feed is always updated will prevent any manual updates from being overridden by the
  electronic file.

If you need to contact NCLM directly with questions, please email mit@nclm.org with a brief description of your needs.

Delta Dental’s NCLM Homepage: https://www.deltadentalnc.com/hbt/

Due to privacy for all entities participating in the plan, access to Delta Dental’s Benefit Manager Toolkit is reserved for administrators of NCLM only and not available to each participating entity’s HR teams. Please email NCLM at mit@nclm.org if you need assistance with eligibility questions.

Please encourage members to self-register for Delta Dental’s Member Portal or Mobile App. Flyers for both can be located on
Delta Dental’s NCLM Homepage: https://www.deltadentalnc.com/hbt/. ID Cards, benefits, eligibility and claims information can
be accessed by members from both portals. If you have additional questions, please contact NCLM directly at mit@nclm.org with
a brief description of your needs.

Members can self-register for Delta Dental’s Member Portal or Mobile App. Flyers for both can be located on Delta Dental’s NCLM

• Homepage: https://www.deltadentalnc.com/hbt/.
• Member Portal: https://www.memberportal.com/mp/delta/ Members can access their eligibility, benefits, ID Cards, and
  claims. If members encounter difficulty with registration or usage, our Member Toolkit support line is available at 866.356.0301
  (M-F 8:30am-8:00pm Eastern).